Streamlining Admissions for a Nationwide Assisted Living Network
Client Overview
Client A is a prominent operator of a nationwide network of Assisted Living Facilities (ALFs). They manage multiple locations and provide quality care to seniors across the country.
Challenge
Client A faced significant operational inefficiencies due to the decentralized structure of their admissions teams. Each facility required a dedicated admissions team that included both a registered nurse (RN) and a financial expert to review applications and documents. This decentralized approach not only increased operational costs but also caused inconsistencies in the admissions process, creating delays and complications across the network.
Solution
Eldon Group developed a customized, cloud-based Customer Relationship Management (CRM) tool that centralized the admissions process. The CRM enabled the admissions team to:
Review applications and supporting documents from multiple locations, all managed through one central office.
Provide a unified dashboard to track the progress of applications in real-time.
Automate the process of document verification and flagging incomplete submissions.
Standardize admissions review procedures across all facilities to ensure consistency and compliance.
The CRM tool was specifically designed to integrate with Client A's existing infrastructure, allowing seamless adoption and minimal disruption to operations.
Results
Cost Savings: Client A saved approximately $2.5 million annually by eliminating the need to maintain separate admissions teams at each facility. Instead, they consolidated the admissions process into a central office, cutting costs on staffing (eliminating the need for RNs and financial reviewers at each facility).
Increased Efficiency: Application processing time decreased by 35%, reducing delays in admissions, which improved occupancy rates and customer satisfaction.
Scalability: The CRM system allowed Client A to scale their admissions operations, accommodating future expansions without needing additional resources.
Improved Data Accuracy: The centralized system reduced data entry errors by 20%, leading to more accurate and consistent documentation.