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Customer Engineering Firm

Eldon Group is a customer engineering firm helping companies design and build touchpoints that are understandable and flow in a way that customers can interact efficiently. We do this by emphasizing efforts on strategy and assessments to optimize the customer journey and not favor one touchpoint at the expense of another.

Customer Engineering is our flagship service that provides impactful recommendation & solution for companies wanting a holistic and objective assessment of their customer journey. We facilitate, guide, and integrate relevant customer engagements into a cohesive effort, forming an appropriately structured customer experience that proceeds from awareness to consideration, acquisition, service and eventual loyalty. While engineering each engagement, we keep in mind long-term goals in addition to considering details like cost, schedules, risk, and opportunities that may be associated.

Macro Customer Journey